Contact the Team
Is the Platform Compatible With Your Broker?
Send the team details about your broker and strategy, and receive a direct answer within one business day.
What to Include in Your Message
The more context provided, the faster a useful response can be prepared.
When contacting the team, it helps to include the name of the broker or brokers you currently use, the asset classes your strategy trades, and whether you are looking for a new setup or migrating an existing one. If you have already run a backtest elsewhere, a summary of the strategy's key parameters — timeframe, instrument type, approximate trade frequency — allows the team to assess compatibility with the platform's current integration set and respond with a specific recommendation rather than a generic one. There is no commitment implied by an initial enquiry.
Contact Details
The team is available Monday to Friday during standard business hours.
Strada Traian 42, Constanța 900745, Româniacontact@lumenmalpha.pro
+40 741 123 456
Before You Write — Quick Answers
These are the questions most frequently sent to the contact address.
How quickly does the team respond?
Standard plan subscribers receive a response within 24 business hours. Pro subscribers are responded to within 12 hours. Enterprise clients have a dedicated contact who responds the same business day.
Can I request a demonstration before subscribing?
Yes. A live demonstration of the broker integration workflow and monitoring dashboard can be arranged by request. Demonstrations are conducted via video call and typically last 30 to 45 minutes. Contact the team to schedule a session.
Is there a trial period available?
The platform does not currently offer a self-service free trial, but a 14-day monitored pilot can be arranged for qualifying applicants under the Pro or Enterprise plan. Pilot terms are agreed in writing before the session begins. Contact the team to enquire.
Prefer to Start With the Pricing Detail?
Review what each plan includes before reaching out — it may answer your main questions directly.